Withdrawing from a Program

During the COVID-19 pandemic, all program and course cancellations are subject to a 24-hour hour cancellation policy. If less than 24-hours notice is provided, no refund will be issued.

How to withdraw from a program

In order to withdraw from a program you must submit a request in writing to the W.J. Henderson Recreation Centre, Leisure & Activity Centre or by contacting Recreation Services. If the request falls within our registration policy, a credit for the amount of the withdrawal will be placed on your account. If you would like to receive the credit as a refund, you will need to complete the Refund Request Form.

Registration Policy:

All programs have limited spaces and are accepted on a first come, first served basis. Please register early to avoid cancellation of a program due to low enrollment.
Payment MUST be made at time of registration.
NSF cheques must be replaced immediately with cash, debit or credit card. The participant will be removed from the course until payment is received, along with a $30.00 administrative fee.
If you withdraw from a program prior to the start date, a refund will be issued and a $10.00 administration fee will be charged. The administration fee will be waived if the customer chooses to leave the balance as a credit on the Family Account.
If you withdraw after a program has started you may receive a pro-rated refund at the discretion of the coordinator. A $10.00 administration fee will be charged. The administration fee will be waived if the customer chooses to leave the balance as a credit on the Family Account.
If a class is cancelled due to weather, illness of an instructor, unavailability of the facility or any unforeseen circumstance, every attempt will be made to make up the class for registered programs.
Programs may be subject to changes in time, location, instructor or fee if required. All cancellations will be posted on social media and the Loyalist Township website. Participants will be notified of cancellations via email (when an email address has been provided). Please ensure your current email address is on file.