Withdrawal or Refund Requests
Programs and memberships
In order to withdraw from a program or membership, you must submit a request in writing to the W.J. Henderson Recreation Centre, Leisure & Activity Centre or by contacting Recreation & Facilities.
Programs (except leadership and aquatic certification courses/day camps) |
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In the event an individual is unable to attend a session (including private lessons and semi-private lessons), make-up sessions, refunds or credits for missed sessions will not be offered.
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Leadership and aquatic certification courses/day camps |
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No refunds will be approved within 5 Business Days of the first day of the course/camp except for medical reasons when accompanied by a doctor’s note. |
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Memberships |
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Withdrawal/refund requests made on or after 50 percent of the membership period has elapsed will be processed for medical reasons only, for the time remaining on the membership, and must be accompanied by a doctor’s note. Requests will be processed as of the date of notification and cannot be backdated. All refund requests are subject to an administration fee. |
Rentals
In order to cancel a Facility Rental Agreement, you must submit a request in writing to the W.J. Henderson Recreation Centre or by contacting Recreation & Facilities.
Facility rentals |
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Refunds
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Any individual requesting a refund, either by cheque or to the original credit card that was used for payment, must complete a Refund Request Form.
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All refund requests are subject to an administrative fee, unless the withdrawal/cancellation is for medical reasons or if the individual chooses to leave the refund as a credit on their client account.
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If an individual wishes to have a credit on account paid out by cheque or to the original credit card, the refund will still be subject to an administrative fee and a Refund Request Form needs to be completed.
Township authority |
The Township has the authority to review all refund requests on a case by case basis and determine refund eligibility, whether the administrative fee will be assessed and the amount of the refund (if applicable). |
Contact Us
W. J. Henderson Recreation Centre
322 Amherst Drive
Amherstview, ON K7N 1S9
T: 613-389-3648
recreation@loyalist.ca