We provide water and sanitary sewer service to Amherstview, Odessa, and Bath.
Utilities emergencies
Utilities emergencies, such as a watermain or water service break or a sewer backup, can happen at any time.
To report an emergency such as a watermain break or request emergency water shutoff during office hours, please call 613-386-7351, ext. 103. After-hours, please call our answering service at 613-507-3069, and Utilities staff will be dispatched immediately to respond to the emergency.
Signs of a watermain break include water bubbling up through the ground, or water gushing on the street. Watermain breaks can happen because of aging infrastructure. Extreme cold weather can also play a role, when freeze-thaw cycles expand and contract materials, placing stress on the pipes.
Property owners are responsible for the portion of their water service from the property line into the house, and all interior plumbing, except for the water meter. After the initial installation, water meters must not be bypassed, repaired, or otherwise tampered with. Any repairs or replacements must be completed by Loyalist Utilities staff. If you have concerns about your water meter, please contact the Utilities Clerk at 613-386-7351, ext. 105.
Water information |
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Loyalist Township owns and operates two water treatment plants: Fairfield Water Treatment Plant in Amherstview, which provides treated drinking water to Amherstview, Odessa, and to Harewood and Brooklands Subdivisions; and Bath Water Treatment Plant, which provides treated drinking water to the village of Bath, and to the Millhaven and Bath Institutions. If you are a Loyalist water customer, connection to and use of our water system is regulated by By-law 2018-061. |
Sanitary sewer information |
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There are two sanitary sewage collection systems in Loyalist Township. The Bath Sewage collection system collects the sanitary sewage from the village of Bath, and from the Millhaven and Bath Institutions. This is received and treated at the Bath Sewage Plant. The Loyalist East Sewage System collects the sanitary sewage from the community of Amherstview, and from Odessa by means of the Bridge Street Pumping Station. This is received and treated at the Amherstview Sewage Plant. If you are a Loyalist utilities customer, the use of the sanitary sewer systems is regulated by By-law 2011-098. Annual reports on the Township's sewage treatment plants are presented to Council each year. The 2020 Annual Report was presented to Council on April 12, 2021. |
Our mission |
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The mission of the Loyalist Township Utilities Division is to operate the Township's water and sanitary sewer infrastructure in such a way as to protect the health of all users, and to mitigate negative impact upon our environment by ensuring compliance with applicable laws. The Utilities Division will strive to provide good customer service, in a cost effective and efficient manner, continually improving upon the operation and maintenance of the system, and always responding to customers in a professional manner. |
Water & sewer connection fees |
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Our impost fees by-law, By-law 2019-099, regulates the costs to connect to Loyalist Township water and sewer services as calculated in the 2019 connection charges study. These costs are charged to fund new and existing capacity for water and sewage treatment and pumping stations. Water and sewer works charges (impost fees) For Factory Street Odessa, use this schedule instead of the above Additional works charges apply to these specific locations: Odessa Trunk, Harewood, Brooklands. (Definition of Odessa Trunk area) Several Developers have prepaid a certain amount per unit with respect to water and sewage treatment. The following credits may be taken: Credit to Developers for prepaid water treatment Credit to developers for prepaid sewage treatment
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Other utilities |
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For other services, please contact the following utilities: Electrical service – Hydro One Natural gas service – Union Gas/Enbridge Loyalist Township does not rent water heaters. If you have purchased a home with a rented water heater, please check to see if there is a label on the tank to identify the rental company involved. Both Bell Canada and Cogeco provide telephone, internet, and cable/satellite television service to areas of Loyalist Township. Other internet providers may be available, depending on your location. |
Service Line Warranties of Canada offers optional Service Line Warranty to homeowners |
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Loyalist Township has an agreement with Service Line Warranties of Canada (SLWC), a provider of homeowner emergency repair programs, to provide optional and voluntary service plans to residents in Loyalist Township.
Residential property owners will soon receive mailings from SLWC about water service line and sewer/septic line coverage available to Loyalist homeowners. The first mailing will be mailed on November 12, 2020 with a follow up mailing on November 26, 2020.
Full details regarding the program have been posted in a news article. |
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