Cityworks Information

To register a Cityworks account:

1.    Navigate to the Cityworks Portal and click sign up

2.    Sign up by providing an email address and creating a password

3.    Provide contact information. Please note that all fields are required when creating your account. This will facilitate the submission process.

4.    Click register on the bottom left corner

5.    To complete registration, you will receive an email within 24 hours from the Cityworks portal containing a link, you must click on the link and sign in to complete the registration. Please check your junk e-mail for this e-mail. The e-mail will come from donotreply@loyalist.ca.

1. Log-in to Cityworks Portal and click “create application”
2. Click on the application type you are submitting
3. Click begin application
4. Enter your last name or the project description.
5. Enter the address for the application. You can do so by starting to type out the address (it will search once you hit enter) or finding your property on the map and double clicking on it.
6. Fill out the applicant/owners information. If you are the applicant you can click on the use my information button and the information that you used to register will load. If you are the applicant who is also the owner please mention this in the comment field, or alternatively owner as a separate person via the “add person” button. If there is also an agent click on “Add Person” to fill out their information as well.
7. Confirm consultation was held with a planner and the name of the planner.
8. Upload application documents and label each document from the “label dropdown” once uploaded. Please note an application form and concept plan are required to be uploaded to proceed. All required documents are indicated by the * sign.
   1. Fillable application forms can be downloaded from the drop-down menu below. Please fill out and submit these forms.
   2. Please note that the application is required to be commissioned by a commissioner of oaths, this can be completed in person at the Loyalist Township Offices or by a virtual appointment. To schedule a commissioning with staff please reach out to Jane Austin at jaustin@loyalist.ca or 613-386-7351 ext 126#. You may also choose to commission your own application by a Commissioner of Oaths (usually law clerks, lawyers, any municipal clerk and treasurer and their deputies).
   3. If you need assistance filling out a consent (severance) or minor variance application please email the Planning Technician, Hardi Pandya, or call 613-386-7351, ext. 179#. For all other applications please call or email the Approvals Planner: Avinash Soni, 613-386-7351, ext. 156#
   4. Please note if submitting multiple applications for one property at the same time, please submit an application, then navigate to the submitted items column on the home page and in the “actions” dropdown for the submitted application click “create new application from existing file”.
9. Payment is the final step which can be completed by following methods:
   1. Drop off or mail in a cheque
   2. Debit at the Manitou Office
   3. E-transfer - finance@loyalist.ca - note application # in the message. If they do not have the option to put in a message in the e-transfer process, they will need to send a separate email to finance@loyalist.ca so we can match the e-transfer with an application
      Please note credit card payment is not an option at this time.
10. The final step is to press submit. Please do this step no matter the payment option, especially for e-transfer as this is the only way to receive the application #. 

1.    Log-in to Cityworks Portal

2.    Navigate to submitted items and find your application

3.    Click on “check status” In the Actions drop down

4.    Here you will be able to see the status of your application and the contact details of the Township Planner assigned to your file.