| Registering |
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To register a CityView account:
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Navigate to CityView Portal and click on “Register”.
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Email address and password: The email address you use will be your log in ID – be sure to spellcheck and create a strong password.
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Contact Information: Because our business licensing software isn’t integrated with CityView Portal, please select “No” for both questions of contractor & business license. We can manually add you afterwards as a contractor in the system.
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New Contact Information: Complete all relevant fields as this information will appear on documents issued to you.
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Complete Registration: In order to complete your account registration, you will receive an email within 24 hours from CityView portal containing a link. You MUST click on the link to activate your account.
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| Starting an Application |
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It is a good idea to make sure you have all the required documentation prior to starting an application. The most common application types and forms are:
Planning Applications Check to see if you require a development permit ahead of your building permit application.
Building & Plumbing Permits
Step by step guide to adding contacts to an application (PDF)
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| Submittals/Resubmittals |
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Ensure you have all the required documents prior to uploading as insufficient submittals delay the review process. A few things to know about document requirements are:
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Documents and plans are to be separated into the categories specified on the uploading page. Submittals received as one combined set of drawings will be returned to the applicant.
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Documents must be to scale, PDF format, under 50MB, and named appropriately.
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Sealed plans will need to be unlocked in order to allow markups.
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Applicable documents will be stamped “Reviewed for Construction” at the conclusion of the review.
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List of submittals for most typical applications.
To upload documents on the “Upload Files” page:
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Step 1: Navigate down to the ‘Current Submittal – Submittal #1’ section.
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Step 2: Drag and drop files into the appropriate category.
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Step 3: Provide a brief description of the file.
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Step 4: Relevant documents that do not fit in a submittal category can be uploaded in the ‘Upload Additional Documents’ section.
Resubmittals:
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When additional information is required, documents may be returned to you for corrections to be made with details on a Corrections Notice letter.
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Documents returned for correction should be saved as the same file name and uploaded to the same submittal type when all requested corrections have been completed.
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The Portal is open to receive documents when the Application Status is:
Once the corrected documents are received by administration, the application will begin a second review.
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Returned for Correction
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Waiting for Resubmittal
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Insufficient Submittal
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| Review Process |
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Log-in to CityView Portal and select the appropriate application under “My Items”. Scroll down to “Reviews” to access the visible review process along with the contact information of reviewers.
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Standard review time is, on average, ten business days for complete applications.
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Once all reviews are completed, you will be notified via email of the next action required.
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If a review has a status of ‘Pending’ after ten business days, please contact the reviewer for an update.
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| Accessing Your Document Online |
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Log-in to CityView Portal.
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Navigate to ‘My Items’ and select the appropriate application.
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Click the reference link beside the application to open that application’s main page.
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Scroll down to ‘Documents & Images’ and PDF versions of your application documents will be available for download.
Note: If you cannot see/find a document, please email the Development Analyst with your reference number and information on what document you are looking for.
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