Create your Xplor Account

1. Select the 'Create An account' button to launch account set up
2. Click 'Signup' at the top of the page, below the Loyalist Township logo
3. Add the requested account details and click the 'Submit' button
• Please note: the first member created on any new account will be assigned as the primary contact for the account
• Please add an adult client first and then add additional family members on the "My Info" page
4. You are now logged into your account 
5. You will receive an email from 'PerfectMind' with a one-time temporary password for the next time you log in
6. When you use your temporary password, you will be prompted to create a new password
• Please note:
• your password must be at least 8 characters long
• contain one uppercase letter and 1 number
• and cannot contain a sequence (i.e. 123456 or 123abc).
7. Once logged in, you will land on the 'My Info' page, where you can verify or edit contact information, including mailing and email addresses, add credit card information and add family members to the account
8. To register for recreation programs, visit the Township's recreation webpage to view available programs or select the Program tab within your account to browse courses open for registration

Please note: 

• Google Chrome is the ideal browser to use when creating your account and registering online
• Only the person set as the primary contact on your account is able to see/register any other members of your family. To change the primary contact, call us at 613-389-3648

To retrieve your password, log in and click 'Forgot my password' and enter your email address and hit send. You will receive an email to reset your password. It may take a few days to receive the email to reset your password.

Yes, there are four ways to update your email:

1. Online
2. Email recreation@loyalist.ca 
3. Call 613-389-3648
4. Visit us in person at the W.J. Henderson Recreation Centre

Credit card information is added to the main account holder’s account. On the client account screen, select 'Finance Information, then select 'New' and fill in all of the credit card information followed by 'Save.' Check 'Default' if you want it to be your default card. You are unable to edit credit card info once it has been added but you can add a new card.

Unfortunately, without an email address you will not be able to create an account or have access to any of our Online Recreation Services (i.e. program registration, purchase or renew memberships/passes, waitlist, etc.) In addition, you will not receive any electronic communications (course changes/cancellations, expiry reminders for memberships/passes, updates, etc.) regarding your programs or bookings.

Date of birth can only be updated in person with proof. Visit us in person at the W.J. Henderson Community Centre to update birth dates on your account. 

Yes, by logging into your account you can view and manage your own information.  This includes adding family members, changing your contact information, adding a credit card to your account for easier checkout, managing your own login and seeing a schedule of the programs you are registered in.