Registration Information

When you arrive, members can provide their member card to be scanned. Non-members can provide their phone number or name linked to the account. 

At this time, all programs require pre-registration.

When you log into your account, select the name of who is registered, scroll and select 'Schedules'. Each family member is displayed as a different colour. You can choose to see family members on one schedule or you can switch to 'List View' to display the activities for the selected family member. 

When booking online, your spot is held for five (5) minutes without any on-screen activity. If the registration process is not complete within this timeframe, the spot is released back and available to anyone. You need to start the registration process again.

All program and course cancellations are subject to a 24-hour cancellation policy.  If less than 24 hours notice is provided, no refund will be issued. For information on withdrawing and how to receive a refund, please visit withdrawing from a Program and how to receive a refund.

For cancellations due to medical reasons, please submit a Refund Request Form in-person at one of our facilities with a medical note or complete the online form and upload your medical note.

Once you log in to your account, select a family member, on the next screen you will see any credits available.

Balances can be paid once you log in to your account. Select the account holder’s name and choose the 'Invoice' tab. Select from displayed invoice and select, 'Make Payment.' Invoices cannot be paid with a credit on account. To use a credit on account to pay an outstanding balance, please visit us in person at the W.J. Henderson Community Centre.