Accessible Transit | Loyalist Township

Mobility mandate

Loyalist Township is committed to providing accessible transit services to areas that are currently being serviced by traditional transit. As in keeping with this mandate, Loyalist Township is partnering with Modern City Taxi to provide accessible transit services to Amherstview, Odessa, and Bath. View the service area map.

You can find more details and how to apply for the service below.

Apply now

Registration information

To apply for an Accessible Transit Pass, please click the link above. Instructions on how to complete and submit the form will be outlined.

If you require the application form in an alternative format, please contact the Loyalist Township Municipal Office at 613-386-7351, ext. 116.

To find more information about registration including eligibility criteria, companions and support persons, appeals, cost, service area, etc. follow the link above.

If you have questions, please contact Loyalist Accessible Transit by emailing lat@loyalist.ca.

Accessible Transportation Loyalist Link Program Guide Accessible Transit Services Program Guide

Bookings and cancellations

For more information about how to book or cancel accessible transit, please review the tabs below.

Booking rides

Registered clients may book an accessible taxi trip up to 60 days in advance. Same day reservations are also accommodated, based on availability. All bookings are made on a “first come, first served” basis, based on availability.

To book a taxi reservation call T.613-546-2222.

When booking, please provide the date & time of your reservation, the type of mobility device you will be using and if any companions, service animals or domestic pets will be riding with you.
If you are attending an appointment, also provide your appointment time to ensure sufficient time is factored into your pick-up time.
Passengers travelling to locations with multiple entrances are requested to provide the exact drop-off/pick-up location at the time of booking.
If necessary, please also schedule your return trip.

While we try to accommodate all trips, there may be times where we will not be able to meet your requests. Modern City Taxi does maintain a wait list in the event an opening becomes available.

Passengers are to be ready 5 minutes before their booked pick-up time. Drivers may arrive within a “window” of 5 minutes BEFORE or AFTER your booked pick-up time. To ensure other passengers are not inconvenienced, drivers are not required to wait more than 15 minutes for passengers provided they arrive within the “window” time.

Cancelling rides

To accommodate as many trips as possible, you need to provide as much notice as possible when cancelling a trip so that we can attempt to accommodate other passengers.

Excessive cancellations with less than 24-hour notice and/or failing to show for a scheduled booking may result in progressive actions, up to and including limitations on booking privileges.

Failure to cancel

Should you fail to cancel your reservation before our driver arrives, the incident will be recorded. Passengers who fail to provide notification of cancellation several times will have their eligibility reviewed and could face discontinuation of service

Operations

Vehicles

Our vehicles come equipped with seatbelts and wheelchair restraint systems. Passengers are required to use the safety belts and restraint systems provided for the safety of everyone involved.

Passengers shall be able to book a 762mm (30 inches) or 838mm (33 inches) wheelchair accessible van.

Mobility devices

In the interests of safety, mobility devices must be in good condition. Otherwise, transportation will not be provided.

For your safety, if you ride a scooter, you will be required to transfer to a seat in the van for the duration of the trip. Your scooter must be able to be loaded and safely secured within the vehicle to be transported.

Personal luggage

Groceries, parcels, and other small items may be brought with you on the transit service. Drivers may assist with carrying personal items to/from or on/off the accessible vehicle, if requested. Any fees applicable to this service are the responsibility of the passenger.

Schedule

Loyalist Township's accessible transit service operates during the same hours as the conventional transit service in each of our service areas. You can find the schedule for each area below.

Map

Loyalist Township accessible transit provides service within the area illustrated on the map below:

Rules for using accessible transit

Ambulatory passengers

Loyalist Township Accessible Transportation reserves the right to require ambulatory passengers who are unsteady or cannot ambulate to/ from the vehicle in a reasonable time, to use a wheelchair for transportation. The passenger is responsible for providing a wheelchair to use.

Driver assistance and ride preparedness

Drivers will assist passengers with safely entering and exiting the vehicle. Passengers are to be ready at the exterior door with coats, boots, etc. already on.

Residence laneways, driveways and ramps maintenance

It is the responsibility of the passenger to ensure that laneways, driveways, ramps, etc. of residences (including multi-resident apartment units) are maintained in safe condition and clear of snow/ice. Failure to do so may result in transportation being denied.

Personal items and driver assistance with carrying items

Personal items (i.e. luggage, parcels, groceries) are limited to those which the passenger, support person, or companion can handle without assistance from the driver and that can be safely secured by the passenger.

Drivers may assist with carrying personal items to/from or on/off the accessible vehicle, if requested. Any fees applicable to this service are the responsibility of the passenger.

Service animals and pets

Passengers travelling with a service animal or domestic pet must advise at the time of booking. Domestic pets are permitted and must be leashed or in a carrier.

Behaviour

Verbal abuse, physical abuse, or unacceptable behaviour on the part of passengers, those travelling with passengers, or those responsible for passengers, towards any Loyalist Township or Modern City Taxi employee (including drivers and office staff) will not be tolerated and may result in suspension of registration and police being notified.

Additional links

Please complete our Alternative Document Request Form to request these files in an alternative format.

Loyalist Township Accessible Transportation: Program Guide - Route 10 service area
Loyalist Township Accessible Transportation: Program Guide - Loyalist Link service area
Staff reports SR-2300, SR-882, SR-1579, SR-1647 and SR-1780

Questions?

Questions can be directed to Loyalist Accessible Transit at lat@loyalist.ca