Registered clients may book an accessible taxi trip up to 60 days in advance. Same day reservations are also accommodated, based on availability. All bookings are made on a “first come, first served” basis, based on availability.
To book a taxi reservation call T.613-547-3763 and follow the prompts to reach the accessible taxi broker.
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When booking, please provide the date & time of your reservation, the type of mobility device you will be using and if any companions, service animals or domestic pets will be riding with you.
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If you are attending an appointment, also provide your appointment time to ensure sufficient time is factored into your pick-up time.
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Passengers travelling to locations with multiple entrances are requested to provide the exact drop-off/pick-up location at the time of booking.
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If necessary, please also schedule your return trip.
While we try to accommodate all trips, there may be times where we will not be able to meet your requests. KATC does maintain a wait list in the event an opening becomes available.
Passengers are to be ready 5 minutes before their booked pick-up time. Drivers may arrive within a “window” of 5 minutes BEFORE or AFTER your booked pick-up time. To ensure other passengers are not inconvenienced, drivers are not required to wait more than 15 minutes for passengers provided they arrive within the “window” time.