We provide treated drinking water and sanitary sewer service to Amherstview, Odessa, and Bath, and treated drinking water to the Brooklands and Harewood subdivisions. We also have a bulk water station for commercial users, located just north of Amherstview.
Utilities Bills
Visit our Water and Sewer Billing page for information on what makes up your Utilities invoice, how often we bill, and how you can set up a new Utilities account, receive and pay your bill, or close an account.
Utilities Emergencies
Utilities emergencies, such as a watermain or water service break or a sewer backup, can happen at any time.
To report an emergency such as a watermain break or request emergency water shutoff during office hours, please call 613-386-7351, ext. 103#. After-hours, please call our answering service at 613-507-3069, and Utilities staff will be dispatched immediately to respond to the emergency.
Signs of a watermain break include water bubbling up through the ground, or water gushing on the street. Watermain breaks can happen because of aging infrastructure. Extreme cold weather can also play a role, when freeze-thaw cycles expand and contract materials, placing stress on the pipes.
Property owners are responsible for the portion of their water service from the property line into the house, and all interior plumbing except for the water meter. After the initial installation, water meters must not be bypassed, repaired, or otherwise tampered with. Any repairs or replacements must be completed by Loyalist Utilities staff. If you have concerns about your water meter, please contact the Utilities Clerk at 613-386-7351, ext. 105#.
Water Information |
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Loyalist Township owns and operates two water treatment plants: Fairfield Water Treatment Plant in Amherstview, which provides treated drinking water to Amherstview, Odessa, and to Harewood and Brooklands Subdivisions; and Bath Water Treatment Plant, which provides treated drinking water to the village of Bath, and to the Millhaven and Bath Institutions. If you are a Loyalist water customer, connection to and use of our water system is regulated by By-law 2024-12. Annual reports on the Township's drinking water systems are presented to Council early each year for the previous year. You can read these reports and more information on drinking water quality here. |
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Seasonal outdoor water use restrictions |
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Seasonal outdoor water use restrictions are in effect from May 1 – September 30 each year. Outdoor water use for watering lawns or gardens, washing vehicles, etc., is restricted according to property
address. Addresses ending in an odd number may use water outdoors on odd-numbered days. Addresses ending in an even number may use water outdoors on even-numbered days. Residents may request a short-term (14 days) exemption from the outdoor water usage restriction by-law, in the case of new grass seed or sod. Requests must be made in writing. Please send us an email or use the Report a Concern portal. |
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Protect your water meter during the cold months |
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Do you escape the cold Canadian winters by heading to warmer climes? If you're a municipal water customer, it's your responsibility to ensure your water meter is protected from freezing.
This picture shows the underside of a water meter removed from a building that was unheated during the winter months. The frost plate of the meter is cracked from the water in the meter having frozen and expanded. Under the Township’s Water Works By-law 2018-061 (Sections 11.12, 11.13, 11.16, 11.17), every property owner is liable for the safety and care of the water meter, including providing adequate frost protection. If the meter is damaged by freezing in an unheated building, the property owner is responsible for the cost of replacement. If you’re planning to be away for an extended period during the winter months, plan to have your home checked regularly to ensure a minimum temperature is maintained in your absence. You can also schedule an appointment with the Utilities division to have your water turned off at the curbstop (the valve at the street) for the winter months. To schedule this service, please call or email the Utilities Clerk at 613-386-7351, ext. 105#. |
Sanitary Sewers and Treatment Information |
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There are two sanitary sewage collection systems in Loyalist Township. The Bath sewage collection system collects the sanitary sewage from the village of Bath and from the Millhaven and Bath Institutions. This is received and treated at the Bath Sewage Treatment Plant. The Loyalist East sewage collection system collects the sanitary sewage from the community of Amherstview, and from Odessa by means of the Bridge Street Pumping Station. This is received and treated at the Amherstview Water Pollution Control Plant. If you are a Loyalist utilities customer, the use of the sanitary sewer systems is regulated by By-law 2011-098. You can learn more about sanitary sewers and importantly, what should and shouldn't go into them, by visiting our Sanitary Sewers page. Annual reports on the Township's sewage treatment plants are presented to Council each year. You can read the most recent year's report and learn more about sewage treatment on our Sewage Treatment page. |
Our Mission |
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The mission of the Loyalist Township Utilities Division is to operate the Township's water and sanitary sewer infrastructure in such a way as to protect the health of all users, and to mitigate negative impact upon our environment by ensuring compliance with applicable laws. The Utilities Division will strive to provide good customer service, in a cost effective and efficient manner, continually improving upon the operation and maintenance of the system, and always responding to customers in a professional manner. |
Water & Sewer Connection Fees |
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Our impost fees by-law, By-law 2019-099, regulates the costs to connect to Loyalist Township water and sewer services as calculated in the 2019 connection charges study. These costs are charged to fund new and existing capacity for water and sewage treatment and pumping stations. Water and sewer works charges (impost fees) 2025 Factory Street, Odessa, has its own schedule. Additional works charges apply to these specific locations: Odessa Trunk, Harewood, Brooklands (definition of Odessa Trunk area) Refer to Sections 51 and 52 of By-law 2019-099 for information on annual indexed increases to the fees published in the schedules to the by-law. Several Developers have prepaid a certain amount per unit with respect to water and sewage treatment. The following credits may be taken: Credit to developers for prepaid water treatment Credit to developers for prepaid sewage treatment
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Other Utilities |
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For other services, please contact the following utilities: Electrical service – Hydro One Natural gas service – Enbridge Loyalist Township does not rent water heaters. If you have purchased a home with a rented water heater, please check to see if there is a label on the tank to identify the rental company involved. Both Bell Canada and Cogeco provide telephone, internet, and cable/satellite television service to areas of Loyalist Township. Other internet providers may be available, depending on your location. |
Service Line Warranties of Canada Offers Optional Service Line Warranty to Homeowners |
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Loyalist Township has an agreement with Service Line Warranties of Canada (SLWC), a provider of homeowner emergency repair programs, to provide optional and voluntary service plans to residents in Loyalist Township. Residential property owners may receive mailings from SLWC about water service line and sewer/septic line coverage available to Loyalist homeowners. Full details regarding the program are available here. |
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