We provide treated drinking water and sanitary sewer service to Amherstview, Odessa, and Bath, and treated drinking water to the Brooklands and Harewood subdivisions. We also have a bulk water station for commercial users, located just north of Amherstview.
Utilities Bills
Visit our Water and Sewer Billing page for information on what makes up your Utilities invoice, how often we bill, and how you can set up a new Utilities account, receive and pay your bill, or close an account.
Utilities Emergencies
Utilities emergencies, such as a watermain or water service break or a sewer backup, can happen at any time.
To report an emergency such as a watermain break or request emergency water shutoff during office hours, please call 613-386-7351, ext. 170#. After-hours, please call our answering service at 613-507-3069, and Utilities staff will be dispatched immediately to respond to the emergency.
Signs of a watermain break include water bubbling up through the ground, water running in ditches with no apparent source, or water gushing on the street. Watermain breaks can happen because of aging infrastructure. Extreme cold weather can also play a role, when freeze-thaw cycles expand and contract materials, placing stress on the pipes.
Property owners are responsible for the portion of their water service from the property line into the house, and all interior plumbing except for the water meter. After the initial installation, water meters must not be bypassed, repaired, or otherwise tampered with. Any repairs or replacements must be completed by Loyalist Utilities staff. If you have concerns about your water meter, please contact the Utilities Clerk at 613-386-7351, ext. 105#.