To retrieve your password, log in and click 'Forgot my password' and enter your email address and hit send. You will receive an email to reset your password. It may take a few days to receive the email to reset your password.
Create or Login to your Xplor Account
How to create an account
An Xplor recreation account is needed to register for programs, pre-register for drop-in activities, purchase memberships, book appointments, see family schedules and more.
To create a new account please come to the W.J. Henderson Community Centre during customer service hours, and a Recreation Services Representative will create an account on your behalf. An account needs to be created in-person so that your residency can be verified.
Browsing for programs and activities
If you are browsing available programs and activities, you do not need to create an account.
FAQs
Login and account information
If you can't find an answer to your question, please contact the recreation staff for help.
I forgot my password. How do I get a new one?
Yes, there are four ways to update your email:
- Online
- Email recreation@loyalist.ca
- Call 613-386-7351
- Visit us in person at the W.J. Henderson Recreation Centre
How do I update or add new credit card information?
Credit card information is added to the main account holder’s account. On the client account screen, select 'Finance Information, then select 'New' and fill in all of the credit card information followed by 'Save.' Check 'Default' if you want it to be your default card. You are unable to edit credit card info once it has been added but you can add a new card.
I don't wish to provide an email address, why do you require this information?
Unfortunately, without an email address you will not be able to create an account or have access to any of our Online Recreation Services (i.e. program registration, purchase or renew memberships/passes, waitlist, etc.) In addition, you will not receive any electronic communications (course changes/cancellations, expiry reminders for memberships/passes, updates, etc.) regarding your programs or bookings.
My child's date of birth is wrong. How can I update this information?
Date of birth can only be updated in person with proof. Visit us in person at the W.J. Henderson Community Centre to update birth dates on your account.
Can I manage my own information in my Recreation Account?
Yes, by logging into your account you can view and manage your own information. This includes adding family members, changing your contact information, adding a credit card to your account for easier checkout, managing your own login and seeing a schedule of the programs you are registered in.
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